Rest & Refresh Massage Therapy, led by Cheryl McQuade, is a thriving massage therapy clinic known for delivering high-quality client experiences. As the clinic grew, managing documentation and client notes became increasingly time-consuming, pulling therapists away from their primary focus: providing exceptional care. Seeking to streamline operations and improve productivity, Cheryl turned to Noterro Scribe, a voice-to-text SOAP notes solution.

Before implementing Noterro Scribe, Cheryl and her team struggled with:

• Time-consuming documentation — Therapists spent valuable minutes after each session typing detailed SOAP notes, extending their workday.
  
• Administrative bottlenecks — Completing notes after hours impacted work-life balance.
  
• Reduced client focus — Attention often shifted toward documentation instead of client engagement.
  
• Scaling challenges — As the clinic grew, the manual process limited the ability to handle more clients without sacrificing quality.
  

These inefficiencies not only created stress but also restricted the clinic’s growth potential.

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Noterro Scribe offered Cheryl an intuitive, AI-powered voice dictation tool for SOAP notes directly within Noterro. By speaking naturally after a session, she could:

• Dictate her notes in real time.
  
• Automatically generate structured SOAP documentation.
  
• Review and finalize notes quickly without repetitive typing.
  

Integrating the clinic’s existing Noterro workflow meant no learning curve or extra tools were required.

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Noterro Scribe has been instrumental in enabling Rest & Refresh Massage Therapy to grow without increasing administrative strain. With documentation no longer a bottleneck:

• The clinic can serve more clients without hiring additional admin staff.
  
• Therapists can take on a higher client load while maintaining quality care.
  
• Expansion planning is easier, knowing the operational backbone can handle increased volume.
  
• Cheryl can focus on business strategy, client relationships, and scaling services — not chasing down incomplete notes.

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