Is the use of text reminders an optional feature in Noterro?

Yes, sending personalized text reminders is an optional feature in Noterro. You can choose to manually enable it if you want to use this service.

How much does using the text reminder feature in Noterro cost?

With Plus and Max plans, clinics can send up to 500 SMS reminders each month, roughly 16 messages per day, to keep patients informed and reduce no-shows.

What is the sending maximum of the text reminders?

The sending maximum is the maximum number of SMS your clinic can send within a 30-day period. It's calculated on a rolling basis. Noterro tracks the SMS messages your clinic has sent in the previous 30 days. If your total stays under the sending maximum limit, messages will continue to be sent. If you need to increase your limit, contact support@noterro.com.

Can I set how many hours before the appointment I want to send text reminders?

Yes, you can set how many hours you want to send SMS reminders before an appointment.

How do I customize my appointment reminder text message?

Yes, you can customize SMS reminders by appointment type or service, and include dynamic details like the patient’s name, appointment date, time, and type. You can make these changes anytime under Settings > Templates > Patient Notifications.

I need to send text reminders for doctors' appointments. Can Noterro help?

Yes. Noterro supports text reminders for medical, allied health, and multi-disciplinary clinics. It also follows HIPAA, PIPEDA, and PHIPA requirements, making it a secure and reliable option for doctors’ appointments.

I use email reminders. Why should I switch to text message reminders for business?

You don’t have to choose. Noterro lets you send both email and SMS reminders, so patients receive updates through the method they prefer and fewer messages get missed.

Does this integrate with my calendar system, such as Google Calendar or Outlook?

Yes. Your appointments sync with Google Calendar in Noterro. Once connected, scheduled visits are automatically pulled into the SMS reminder system, so every text message is sent at the right time without manual input or duplicate entries.

Can patients reply via SMS to confirm or cancel?

No. Replies to SMS reminders are not supported for confirmations or cancellations. To manage appointments, clients should use the secure Noterro Patient Portal, where they can confirm, cancel, or reschedule.

Text Appointment Reminder Software for Medical Clinics

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Trigger SMS alerts that keep
your calendar full

Automated SMS reminders sync with your calendar in real time, sending timely texts with pre-visit instructions to keep patients on track, reduce missed appointments, and give your team one less thing to chase.

Personalized messaging

Create SMS reminders that match your clinic’s voice and customize them with appointment details.

Custom Timing

Send SMS reminders a week before, a day before, an hour before, or at any interval that aligns with your clinic’s workflow.

Delivery status

See exactly when each SMS reminder is sent and received, with clear timestamps for delivery.

Flexible usage limits

Plus and Max plans include 500 text messages per month, giving clinics enough to send 16 SMS reminders a day.

Fallback Delivery Options

If an SMS fails, Noterro sends a voice message or email reminder to ensure patients are still informed.

Reminders made for real clinic workflows

SMS reminders operate quietly in the background, helping patients stay organized and making your daily schedule more predictable.

Multi-channel support

SMS works alongside email and call reminders so patients receive updates using the contact method that suits them best.

Always accurate, automatically updated

SMS reminders pull straight from your Noterro Calendar and update instantly when appointments are booked, cancelled, or rescheduled.

Works for multiple disciplines

Designed to support every medical discipline, helping each clinic communicate care in its own way.

Effortless for patients, seamless for clinics

Sync with your Noterro account to keep schedules, records, and reminders up to date without the manual work.

Made for All Disciplines

Built for massage therapists, chiropractors, physiotherapists, mental health providers, trainers, salons, and multi-disciplinary clinics.

Ready-Made Templates

Set up ready-made SMS templates. Customize them using merge fields and a flexible message builder to include the exact details your patients need.

High visibility

SMS reminders reach patients quickly, making them ideal for time-sensitive updates and helping reduce last-minute gaps in your schedule.

Loved by practitioners.
Trusted by clinic owners.

“I love having my scheduling and Text Appointment Reminder Software in one platform. I had been searching for an affordable solution like this for a long time, and it meets my needs without going over my budget.”

Kas D 
Manual Osteopath

“The platform has worked well overall. Once I understood how everything was set up, the SMS appointment reminders became an essential part of managing my schedule.”

Joni K
Registered Massage Therapist

"The Text Appointment Reminder Software has made a noticeable difference in reducing missed appointments. Patients appreciate the timely text reminders, and it saves our clinic hours of manual follow-up."

Christy L 
Registered Therapeutic Counsellor & Expressive Arts Therapist