Is the use of call reminders an optional feature in Noterro?

Yes, call reminders in Noterro is an optional add-on feature that you can enable from settings.

How much does using the call reminder feature in Noterro cost?

As part of our Plus and Max plans, you get 500 minutes of voice calls per month. Each call reminder is typically 20–30 seconds, giving your clinic enough capacity for up to 1,500 call reminders per month.

How do I customize call reminder scripts for different appointment types?

You can customize call reminder scripts by appointment type or service, using dynamic fields like patient name, appointment date, time, and type. Update your call templates anytime in Settings > Templates > Patient Notifications.

Can I choose how many hours before the appointment to send call reminders?

Yes, in Noterro, you control the timing and can send call reminders any number of hours before the appointment.

What happens if the client doesn't answer the phone?

If a client doesn’t answer the call, you can still reach them through SMS and email reminders. This ensures that important appointment details are delivered—even if the phone call is missed or goes unanswered.

Are reminder calls secure and compliant?

Yes, call reminders meet HIPAA and PIPEDA standards.

When a patient books online, how often do they get call reminders?

Patients receive one call reminder per appointment, delivered at the time you set in your call reminder settings.

Can patients reschedule or cancel through call reminders?

No, call reminders don’t support rescheduling or cancellation. Patients can make changes anytime by logging into their Noterro patient portal.

Can I use this for group or multi-person appointments?

Yes, call reminders work for classes (group sessions) and multi-person appointments. Each participant listed in the appointment can receive an automated voice reminder, helping reduce no-shows across the entire group.

Does this work for recurring appointments?

Yes, phone reminders are automatically enabled for every scheduled appointment, including recurring ones. You don’t need to set them manually each time. You can also customize the voice message templates for different scenarios, including new bookings, updates, and cancellations, ensuring clients stay informed at every step.

Call Appointment Reminder Software for Medical Clinics

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Calls that prevent 
missed appointments

Phone reminders help patients stay mindful of their upcoming visits. They sync with your calendar, reduce last-minute cancellations, and eliminate human error, so your team has a productive day.

Custom Call Scripts

Create your voice script template with dynamic fields to include what patients need to know before visits.

Custom Timing

Choose when each reminder goes out: a day before, two hours before, or both, based on what works best for your patients.

Call Delivery Status

Call reminders are time-stamped so you can see exactly when each call was made.

Flexible usage limits

As part of our Plus and Max plans, you’ll get 500 minutes of voice calls per month*. Each reminder is typically 20-30 seconds, which is enough for 1500 reminders.

Dedicated Phone Number

Max plan clinics get a dedicated number for call reminders, reducing spam risk and improving reminder deliverability.

Phone reminders designed for real clinic routines

Calls run in the background alongside SMS and email, always reflecting real-time schedule updates and supporting every practitioner.

Multi-channel support

Phone reminders work alongside SMS and email reminders so patients receive updates in the way that feels most natural to them.

Always accurate, automatically updated

Phone reminders pull directly from your Noterro Calendar and update instantly when appointments are booked, cancelled, or rescheduled.

Works for multiple disciplines

Designed to support every healthcare discipline, helping each clinic communicate care in its own way.

Simple for patients, 
seamless for your clinic

Connect your Noterro account once. Schedules, patient records, and call reminders stay aligned without extra effort from your team.

Healthcare Compliance

Phone reminders follow HIPAA and PIPEDA standards to protect patient information.

Ready-Made Template

Set up a call reminder template once and reuse it with automatic personalization.

No Additional Charges

No extra charges, surprises, or upgrades needed to stay connected with your patients.

Loved by practitioners.
Trusted by clinic owners.

“The Call Appointment Reminder Software has been extremely helpful in reducing missed appointments. Automated call reminders ensure patients stay informed without extra effort from our team.”

Sarah M 
Registered Massage Therapist

“Using automated call appointment reminders has improved our attendance rates significantly. Patients appreciate the phone reminders, and it has made scheduling more reliable.”

Jason K 
Osteopathy Manual Practice

"Since using call appointment reminders, we’ve seen fewer no-shows and less last-minute confusion. It’s a simple feature that makes a noticeable difference."

Lina P 
Doctor of Acupuncture and Cranio Sacral Practitioner