Calls that prevent
missed appointments
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Custom Call Scripts
Create your voice script template with dynamic fields to include what patients need to know before visits.
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Custom Timing
Choose when each reminder goes out: a day before, two hours before, or both, based on what works best for your patients.
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Call Delivery Status
Call reminders are time-stamped so you can see exactly when each call was made.
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Flexible usage limits
As part of our Plus and Max plans, you’ll get 500 minutes of voice calls per month*. Each reminder is typically 20-30 seconds, which is enough for 1500 reminders.
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Dedicated Phone Number
Max plan clinics get a dedicated number for call reminders, reducing spam risk and improving reminder deliverability.
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Phone reminders designed for real clinic routines
Calls run in the background alongside SMS and email, always reflecting real-time schedule updates and supporting every practitioner.
Multi-channel support
Always accurate, automatically updated
Phone reminders pull directly from your Noterro Calendar and update instantly when appointments are booked, cancelled, or rescheduled.
Works for multiple disciplines
Designed to support every healthcare discipline, helping each clinic communicate care in its own way.
Simple for patients,
seamless for your clinic
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Healthcare Compliance
Phone reminders follow HIPAA and PIPEDA standards to protect patient information.
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Ready-Made Template
Set up a call reminder template once and reuse it with automatic personalization.
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No Additional Charges
No extra charges, surprises, or upgrades needed to stay connected with your patients.
Loved by practitioners.
Trusted by clinic owners.
Made to care.
Practitioners are at the heart of everything we do.
Frequently asked questions
Is the use of call reminders an optional feature in Noterro?
Yes, call reminders in Noterro is an optional add-on feature that you can enable from settings.
How much does using the call reminder feature in Noterro cost?
As part of our Plus and Max plans, you get 500 minutes of voice calls per month. Each call reminder is typically 20–30 seconds, giving your clinic enough capacity for up to 1,500 call reminders per month.
How do I customize call reminder scripts for different appointment types?
You can customize call reminder scripts by appointment type or service, using dynamic fields like patient name, appointment date, time, and type. Update your call templates anytime in Settings > Templates > Patient Notifications.
Can I customize the content of the call reminders?
Yes, you can customize the content of the phone reminder.
What is the calling maximum?
The calling maximum refers to the number of phone calls your clinic can make within 30 days. This calculation is based on a rolling basis. Each time your clinic attempts to make a phone call, Noterro assesses the number of calls made in the previous 30 days. Your calls will go through as long as the total number of calls within the last 30 days is less than the 30-day maximum.
Can I send how many hours I want to send call reminders before the appointment?
Yes, in Noterro, you control the timing and can send call reminders any number of hours before the appointment.
What happens if the client doesn't answer the phone?
If a client doesn’t answer the call, you can still reach them through SMS and email reminders. This ensures that important appointment details are delivered—even if the phone call is missed or goes unanswered.
When a patient books online, how often do they get call reminders?
Patients receive one call reminder per appointment, delivered at the time you set in your call reminder settings.
Can patients reschedule or cancel through call reminders?
No, call reminders don’t support rescheduling or cancellation. Patients can make changes anytime by logging into their Noterro patient portal.
Can I use this for group or multi-person appointments?
Yes, call reminders work for classes (group sessions) and multi-person appointments. Each participant listed in the appointment can receive an automated voice reminder, helping reduce no-shows across the entire group.
Does this work for recurring appointments?
Yes, phone reminders are automatically enabled for every scheduled appointment, including recurring ones. You don’t need to set them manually each time. You can also customize the voice message templates for different scenarios, including new bookings, updates, and cancellations, ensuring clients stay informed at every step.
Insights and tips
for call reminders
How to Personalize Automated Reminders to Reduce No-Shows
Read More
The Impact of Appointment Reminder Software to Boost Patient Engagement
Read More
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