Managing Your Noterro Subscription

As an Admin of Noterro, you have the ability to efficiently manage your Noterro subscription including. Whether you are updating your credit card, managing your add-ons, or viewing your invoices, we've got you covered. Let's explore each of these actions and how to perform them.

Your Subscription

You can view the status of your account, the renewal date, your practitioner seats, and whether you need to cancel your subscription.

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. View Account Details.

Cancelling your Subscription

To cancel your subscription click on the down arrow, including the reason for cancelling, indicate if you're moving to another platform and then click Cancel Subscription.

Updating your Credit Card

You can subscribe or update your credit card in Noterro using the following credit card brands.

Sometimes Visa Debit will be declined on an individual card basis due to the card not being enabled for online transactions. You would need to contact your credit card issuer to enable this feature on your card. Mastercard Debit is not accepted.

We don't store the card numbers in our systems, they are stored with our credit card processor in their PCI-compliant data centre.

Reducing Practitioner Seats

The number of practitioner seats required is calculated at the time of renewal. So if you delete or disable a practitioner from your clinic, on the next renewal the number of practitioner seats will be reduced by one automatically.

Managing Add-ons

Add-on features include Text Messaging, File Uploads, Call Reminders, Insurance, and Packages & Memberships.

Text Messaging (SMS)

You can enable or disable text messaging at any time. If you would like to increase your text message capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Text messaging standards have barely changed since the days of the brick phone. Messages are still sent in 140-byte chunks known as message segments. When Noterro sends out SMS messages, they are sent to carriers one segment at a time. Message segments are how Noterro (and the SMS industry as a whole) counts SMS messages. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period.

Calculating segments is based on length and types of characters used so we simply show you how many segments your SMS message is consuming, or estimated to consume if variables are used in your message.

How to optimize your message for fewer segments?

There isn't a reset date. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period. At the moment that we attempt to send an SMS message, we check to see how many SMS message segments your clinic has sent within the last 30 days. As long as it's less than your sending capacity, we send it. There is no "reset date" in this way of calculation since it's always done in real-time, at the time of delivery.

File Uploads

File Uploads feature offers storage in 5GB blocks and you would enable this feature when you would like to store additional information, such as x-ray reports, to a patient/client profile. You can enable or disable file uploads at any time. If you would like to increase your file upload capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Call Reminders

You can enable or disable call reminders at any time. If you would like to increase your call reminders capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

The maximum number of phone calls that your clinic can make in a 30-day period. This is calculated on a rolling time period. Every time your clinic tries to make a phone call, Noterro determines the number of phone calls that your clinic has made in the previous 30 days. As long as the total number of phone calls that you have made in the past 30 days is less than this 30-day maximum, your phone call will be made.

Insurance

You can track the entire insurance workflow from insurance claims, to EOBs, to payments. You can enable or disable insurance at any time. You will be billed a prorated amount when you enable this feature.

Packages & Memberships

Packages & Memberships allow you to create programs that offer valuable incentives to keep patients coming back. You can enable or disable packages & memberships at any time. You will be billed a prorated amount when you enable this feature.

Subscription Invoices

Subscription invoices can be viewed and printed at any time. When you click on the Invoice number you will be provided with a breakdown of charges and a date and timestamp of when the invoice was processed.

No items found.

As an Admin of Noterro, you have the ability to efficiently manage your Noterro subscription including. Whether you are updating your credit card, managing your add-ons, or viewing your invoices, we've got you covered. Let's explore each of these actions and how to perform them.

Your Subscription

You can view the status of your account, the renewal date, your practitioner seats, and whether you need to cancel your subscription.

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. View Account Details.

Cancelling your Subscription

To cancel your subscription click on the down arrow, including the reason for cancelling, indicate if you're moving to another platform and then click Cancel Subscription.

Updating your Credit Card

You can subscribe or update your credit card in Noterro using the following credit card brands.

  • Visa
  • Visa Debit
  • Mastercard
  • Discover (Canadian Clinics Only)
  • AMEX (Canadian Clinics Only)

Sometimes Visa Debit will be declined on an individual card basis due to the card not being enabled for online transactions. You would need to contact your credit card issuer to enable this feature on your card. Mastercard Debit is not accepted.

We don't store the card numbers in our systems, they are stored with our credit card processor in their PCI-compliant data centre.

Reducing Practitioner Seats

The number of practitioner seats required is calculated at the time of renewal. So if you delete or disable a practitioner from your clinic, on the next renewal the number of practitioner seats will be reduced by one automatically.

Managing Add-ons

Add-on features include Text Messaging, File Uploads, Call Reminders, Insurance, and Packages & Memberships.

Text Messaging (SMS)

You can enable or disable text messaging at any time. If you would like to increase your text message capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Text messaging standards have barely changed since the days of the brick phone. Messages are still sent in 140-byte chunks known as message segments. When Noterro sends out SMS messages, they are sent to carriers one segment at a time. Message segments are how Noterro (and the SMS industry as a whole) counts SMS messages. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period.

Calculating segments is based on length and types of characters used so we simply show you how many segments your SMS message is consuming, or estimated to consume if variables are used in your message.

How to optimize your message for fewer segments?

  • Write shorter messages.
  • Avoid special characters and emojis, these cause the message to be encoded in a less-optimized way and result in fewer characters per segment.
  • Don't copy/paste your message into your Noterro notifications, this could inadvertently place special characters that appear as non-special characters into your message. Just type it in from scratch.

There isn't a reset date. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period. At the moment that we attempt to send an SMS message, we check to see how many SMS message segments your clinic has sent within the last 30 days. As long as it's less than your sending capacity, we send it. There is no "reset date" in this way of calculation since it's always done in real-time, at the time of delivery.

File Uploads

File Uploads feature offers storage in 5GB blocks and you would enable this feature when you would like to store additional information, such as x-ray reports, to a patient/client profile. You can enable or disable file uploads at any time. If you would like to increase your file upload capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Call Reminders

You can enable or disable call reminders at any time. If you would like to increase your call reminders capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

The maximum number of phone calls that your clinic can make in a 30-day period. This is calculated on a rolling time period. Every time your clinic tries to make a phone call, Noterro determines the number of phone calls that your clinic has made in the previous 30 days. As long as the total number of phone calls that you have made in the past 30 days is less than this 30-day maximum, your phone call will be made.

Insurance

You can track the entire insurance workflow from insurance claims, to EOBs, to payments. You can enable or disable insurance at any time. You will be billed a prorated amount when you enable this feature.

Packages & Memberships

Packages & Memberships allow you to create programs that offer valuable incentives to keep patients coming back. You can enable or disable packages & memberships at any time. You will be billed a prorated amount when you enable this feature.

Subscription Invoices

Subscription invoices can be viewed and printed at any time. When you click on the Invoice number you will be provided with a breakdown of charges and a date and timestamp of when the invoice was processed.

No items found.

As an Admin of Noterro, you have the ability to efficiently manage your Noterro subscription including. Whether you are updating your credit card, managing your add-ons, or viewing your invoices, we've got you covered. Let's explore each of these actions and how to perform them.

Your Subscription

You can view the status of your account, the renewal date, your practitioner seats, and whether you need to cancel your subscription.

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. View Account Details.

Cancelling your Subscription

To cancel your subscription click on the down arrow, including the reason for cancelling, indicate if you're moving to another platform and then click Cancel Subscription.

Updating your Credit Card

You can subscribe or update your credit card in Noterro using the following credit card brands.

Sometimes Visa Debit will be declined on an individual card basis due to the card not being enabled for online transactions. You would need to contact your credit card issuer to enable this feature on your card. Mastercard Debit is not accepted.

We don't store the card numbers in our systems, they are stored with our credit card processor in their PCI-compliant data centre.

Reducing Practitioner Seats

The number of practitioner seats required is calculated at the time of renewal. So if you delete or disable a practitioner from your clinic, on the next renewal the number of practitioner seats will be reduced by one automatically.

Managing Add-ons

Add-on features include Text Messaging, File Uploads, Call Reminders, Insurance, and Packages & Memberships.

Text Messaging (SMS)

You can enable or disable text messaging at any time. If you would like to increase your text message capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Text messaging standards have barely changed since the days of the brick phone. Messages are still sent in 140-byte chunks known as message segments. When Noterro sends out SMS messages, they are sent to carriers one segment at a time. Message segments are how Noterro (and the SMS industry as a whole) counts SMS messages. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period.

Calculating segments is based on length and types of characters used so we simply show you how many segments your SMS message is consuming, or estimated to consume if variables are used in your message.

How to optimize your message for fewer segments?

There isn't a reset date. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period. At the moment that we attempt to send an SMS message, we check to see how many SMS message segments your clinic has sent within the last 30 days. As long as it's less than your sending capacity, we send it. There is no "reset date" in this way of calculation since it's always done in real-time, at the time of delivery.

File Uploads

File Uploads feature offers storage in 5GB blocks and you would enable this feature when you would like to store additional information, such as x-ray reports, to a patient/client profile. You can enable or disable file uploads at any time. If you would like to increase your file upload capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Call Reminders

You can enable or disable call reminders at any time. If you would like to increase your call reminders capacity click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

The maximum number of phone calls that your clinic can make in a 30-day period. This is calculated on a rolling time period. Every time your clinic tries to make a phone call, Noterro determines the number of phone calls that your clinic has made in the previous 30 days. As long as the total number of phone calls that you have made in the past 30 days is less than this 30-day maximum, your phone call will be made.

Insurance

You can track the entire insurance workflow from insurance claims, to EOBs, to payments. You can enable or disable insurance at any time. You will be billed a prorated amount when you enable this feature.

Packages & Memberships

Packages & Memberships allow you to create programs that offer valuable incentives to keep patients coming back. You can enable or disable packages & memberships at any time. You will be billed a prorated amount when you enable this feature.

Subscription Invoices

Subscription invoices can be viewed and printed at any time. When you click on the Invoice number you will be provided with a breakdown of charges and a date and timestamp of when the invoice was processed.

No items found.

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming