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This FAQ explains what is changing, what is not changing, and what you can do before your clinic is moved from legacy plans to our current tiered plans.
On April 28, 2026, we will retire legacy plans and migrate all clinics on legacy plans to our current tiered pricing plans.
You can view your assigned plan and future pricing on your subscription page at any time.
On April 28, 2026:
No. Legacy pricing is being sunset and will not be available after the migration.
No. Once your clinic is migrated, legacy pricing cannot be restored.
No. You will not receive a bill on April 28, 2026. Your new pricing begins at your next renewal after April 28, 2026.
No. There is no prorating and no mid-cycle charges related to this change.
Your subscription page will display your new pricing in advance. That amount will be billed on the first invoice generated at your next renewal after April 28, 2026.
No. Monthly stays monthly. Annual stays annual at migration. You can change billing frequency afterward if you want.
Yes. Once your clinic is on tiered pricing, you can switch to annual billing from your billing settings. If you choose annual billing on a tiered plan, you will be eligible for the annual discount.
We align your clinic with the current plan, which includes the functionality you already have enabled today, based on your active legacy add-ons and where those capabilities exist in today’s plans.
You can view your clinic’s assigned plan and future price on your subscription page.
No. If you do not select a plan, your clinic will be migrated automatically to the plan shown on your subscription page.
Yes. Once your account has been migrated, you can review all current plans and change your tier if another option better fits your clinic.
If no changes are made, your clinic will be automatically migrated to the plan outlined on your subscription page, and your new pricing will apply at your next renewal after April 28, 2026.
Your assigned plan includes the functionality you already have enabled today to minimize disruption.
No. Practitioner seat counts do not change during migration.
Yes. After migration, usage limits align with the limits of your current tier plan.
Usage limits can include:
If you need more than what is included in your plan, additional capacity options are available for SMS, phone usage, and file uploads, subject to the current pricing model. Any existing additional capacity that your clinic has will remain active on your new plan.
Affiliate discounts require verification. If your clinic does not have an affiliate association on record, you will need to provide proof of eligibility, such as a certificate or membership documentation. Once verified, the affiliate discount will be applied to your account.
If we cannot confirm an affiliate association before migration, your clinic will move to tiered pricing without the affiliate discount. You can request the affiliate discount afterward through the standard process by providing documentation. If you do this before your renewal date, then there'll be no disruption to your affiliate discount.
If the change feels significant for your clinic, our support team can help walk you through your options and explain how the transition works.
In many cases, yes. You will have a window after the migration date and before your next renewal to make changes that may reduce your future price, such as:
Plan changes follow your standard subscription rules. If you want clarity on timing and when changes take effect for your specific account, contact support, and we will confirm it with you.
You can cancel your subscription at any time, following standard cancellation terms. If you cancel, you will retain access to your account until the end of your current billing period.
Clinics can export key data directly from within Noterro or by requesting a bulk export, including:
If you need assistance with exports, our support team can guide you through the process.
Data may be deleted from clinics that are expired for more than 90 days. If you'd like your data deleted sooner, then you can request this through our customer support team.
If you have questions about your plan assignment, pricing, affiliate status, billing timing, or next steps, contact our support team at support@noterro.com.
This FAQ explains what is changing, what is not changing, and what you can do before your clinic is moved from legacy plans to our current tiered plans.
On April 28, 2026, we will retire legacy plans and migrate all clinics on legacy plans to our current tiered pricing plans.
You can view your assigned plan and future pricing on your subscription page at any time.
On April 28, 2026:
No. Legacy pricing is being sunset and will not be available after the migration.
No. Once your clinic is migrated, legacy pricing cannot be restored.
No. You will not receive a bill on April 28, 2026. Your new pricing begins at your next renewal after April 28, 2026.
No. There is no prorating and no mid-cycle charges related to this change.
Your subscription page will display your new pricing in advance. That amount will be billed on the first invoice generated at your next renewal after April 28, 2026.
No. Monthly stays monthly. Annual stays annual at migration. You can change billing frequency afterward if you want.
Yes. Once your clinic is on tiered pricing, you can switch to annual billing from your billing settings. If you choose annual billing on a tiered plan, you will be eligible for the annual discount.
We align your clinic with the current plan, which includes the functionality you already have enabled today, based on your active legacy add-ons and where those capabilities exist in today’s plans.
You can view your clinic’s assigned plan and future price on your subscription page.
No. If you do not select a plan, your clinic will be migrated automatically to the plan shown on your subscription page.
Yes. Once your account has been migrated, you can review all current plans and change your tier if another option better fits your clinic.
If no changes are made, your clinic will be automatically migrated to the plan outlined on your subscription page, and your new pricing will apply at your next renewal after April 28, 2026.
Your assigned plan includes the functionality you already have enabled today to minimize disruption.
No. Practitioner seat counts do not change during migration.
Yes. After migration, usage limits align with the limits of your current tier plan.
Usage limits can include:
If you need more than what is included in your plan, additional capacity options are available for SMS, phone usage, and file uploads, subject to the current pricing model. Any existing additional capacity that your clinic has will remain active on your new plan.
Affiliate discounts require verification. If your clinic does not have an affiliate association on record, you will need to provide proof of eligibility, such as a certificate or membership documentation. Once verified, the affiliate discount will be applied to your account.
If we cannot confirm an affiliate association before migration, your clinic will move to tiered pricing without the affiliate discount. You can request the affiliate discount afterward through the standard process by providing documentation. If you do this before your renewal date, then there'll be no disruption to your affiliate discount.
If the change feels significant for your clinic, our support team can help walk you through your options and explain how the transition works.
In many cases, yes. You will have a window after the migration date and before your next renewal to make changes that may reduce your future price, such as:
Plan changes follow your standard subscription rules. If you want clarity on timing and when changes take effect for your specific account, contact support, and we will confirm it with you.
You can cancel your subscription at any time, following standard cancellation terms. If you cancel, you will retain access to your account until the end of your current billing period.
Clinics can export key data directly from within Noterro or by requesting a bulk export, including:
If you need assistance with exports, our support team can guide you through the process.
Data may be deleted from clinics that are expired for more than 90 days. If you'd like your data deleted sooner, then you can request this through our customer support team.
If you have questions about your plan assignment, pricing, affiliate status, billing timing, or next steps, contact our support team at support@noterro.com.
This FAQ explains what is changing, what is not changing, and what you can do before your clinic is moved from legacy plans to our current tiered plans.
On April 28, 2026, we will retire legacy plans and migrate all clinics on legacy plans to our current tiered pricing plans.
You can view your assigned plan and future pricing on your subscription page at any time.
On April 28, 2026:
No. Legacy pricing is being sunset and will not be available after the migration.
No. Once your clinic is migrated, legacy pricing cannot be restored.
No. You will not receive a bill on April 28, 2026. Your new pricing begins at your next renewal after April 28, 2026.
No. There is no prorating and no mid-cycle charges related to this change.
Your subscription page will display your new pricing in advance. That amount will be billed on the first invoice generated at your next renewal after April 28, 2026.
No. Monthly stays monthly. Annual stays annual at migration. You can change billing frequency afterward if you want.
Yes. Once your clinic is on tiered pricing, you can switch to annual billing from your billing settings. If you choose annual billing on a tiered plan, you will be eligible for the annual discount.
We align your clinic with the current plan, which includes the functionality you already have enabled today, based on your active legacy add-ons and where those capabilities exist in today’s plans.
You can view your clinic’s assigned plan and future price on your subscription page.
No. If you do not select a plan, your clinic will be migrated automatically to the plan shown on your subscription page.
Yes. Once your account has been migrated, you can review all current plans and change your tier if another option better fits your clinic.
If no changes are made, your clinic will be automatically migrated to the plan outlined on your subscription page, and your new pricing will apply at your next renewal after April 28, 2026.
Your assigned plan includes the functionality you already have enabled today to minimize disruption.
No. Practitioner seat counts do not change during migration.
Yes. After migration, usage limits align with the limits of your current tier plan.
Usage limits can include:
If you need more than what is included in your plan, additional capacity options are available for SMS, phone usage, and file uploads, subject to the current pricing model. Any existing additional capacity that your clinic has will remain active on your new plan.
Affiliate discounts require verification. If your clinic does not have an affiliate association on record, you will need to provide proof of eligibility, such as a certificate or membership documentation. Once verified, the affiliate discount will be applied to your account.
If we cannot confirm an affiliate association before migration, your clinic will move to tiered pricing without the affiliate discount. You can request the affiliate discount afterward through the standard process by providing documentation. If you do this before your renewal date, then there'll be no disruption to your affiliate discount.
If the change feels significant for your clinic, our support team can help walk you through your options and explain how the transition works.
In many cases, yes. You will have a window after the migration date and before your next renewal to make changes that may reduce your future price, such as:
Plan changes follow your standard subscription rules. If you want clarity on timing and when changes take effect for your specific account, contact support, and we will confirm it with you.
You can cancel your subscription at any time, following standard cancellation terms. If you cancel, you will retain access to your account until the end of your current billing period.
Clinics can export key data directly from within Noterro or by requesting a bulk export, including:
If you need assistance with exports, our support team can guide you through the process.
Data may be deleted from clinics that are expired for more than 90 days. If you'd like your data deleted sooner, then you can request this through our customer support team.
If you have questions about your plan assignment, pricing, affiliate status, billing timing, or next steps, contact our support team at support@noterro.com.
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