Noterro vs WebPT vs Heno: Which Tool Fits Your PT Clinic Best? [2026 Comparison]

Choosing the right physical therapy software is more important than most people think. It affects how you spend your time, how patients experience your clinic, and ultimately, how much you take home at the end of the month.

However, there are numerous options. And they all promise similar things.

In this post, we'll compare WebPT, Heno, and Noterro. We'll review scheduling, charting, billing, and everything else that truly matters when running a clinic. Whether you're fresh out of school, working solo, or managing multiple locations, this breakdown will help you determine which software best suits your work style.

Time is precious, so let’s dive in and see how each platform stacks up!

Before we dive into the features, let’s briefly look at who each software is best suited for.
‍

Feature Comparison: How WebPT, Heno, and Noterro Stack Up

Choosing the right physical therapy software often comes down to understanding how each platform performs across core functions. From scheduling to charting, billing, and patient engagement, the differences can have a tangible impact on your clinic’s efficiency and patient experience.

Scheduling & Appointments

When it comes to scheduling, each platform has its strengths and limitations. 

Noterro

Noterro stands out for its flexible scheduling features, ideal for small or hybrid clinics. It includes online booking, smart waitlists, arrival tracking, multiple-location management, and automated reminders. 

The mobile-friendly Noterro GO enables practitioners to manage appointments on the go, making it particularly useful for mobile or multi-location practices.

By automating reminders and waitlist management, Noterro saves hours each week, allowing practitioners to focus on patient care rather than chasing scheduling details.

For smaller practices or clinics with fewer staff, Noterro’s real-time booking through a clinic-branded web app and reminder automation can save hours each week, freeing up time for patient care rather than chasing down scheduling details.

WebPT

Scheduling is a core feature where the differences between platforms become clear, especially for small clinics and mobile practitioners. WebPT offers a robust scheduling system with daily, weekly, and monthly views, as well as recurring appointments and the ability to view multiple clinicians side by side.

It’s well-suited for high-volume clinics with dedicated front desk staff. While it works effectively for large teams, smaller practices may find it rigid, and the system requires more manual management for frequent cancellations or reschedules.

Heno

Heno provides a more automated approach designed to reduce front desk workload. Its colour-coded calendar allows clinics to assign visit types, insurance carriers, and even custom time blocks.

Features like mass texting, waitlists, automated reminders, and online patient booking help fill cancellations quickly and minimize no-shows. Heno’s automation reduces repetitive tasks for staff and improves patient engagement, though clinics with limited admin staff may still need to oversee scheduling adjustments.

‍

Bonus read: A Comprehensive Guide to Medical Billing Software for Physiotherapists

‍

Documentation & Charting

Accurate documentation is essential for compliance, efficient patient care, and smooth clinic operations, but it can also be time-consuming.

Noterro

Noterro offers a highly customizable SOAP note template that adapts to your clinic’s workflow. Tools like predictive charting and Noterro Scribe enable voice-to-chart functionality, allowing practitioners to complete notes faster while maintaining accuracy. 

Additional features like Snippets and Snapshots provide shorthand options and quick patient overviews, making documentation more efficient. 
‍

For clinics looking to reduce charting time without compromising quality, Noterro’s AI-assisted tools can cut documentation time by up to 50%, allowing practitioners to focus more on patient care.

WebPT

WebPT provides a highly structured charting system centred on SOAP notes. It is designed for PT-focused practices, ensuring compliance with industry standards and insurance requirements. 

While the system is robust and thorough, it can be tedious for smaller teams or solo practitioners due to the extensive documentation required. WebPT excels in structured templates, reporting, and compliance tracking, making it ideal for larger clinics handling complex cases and multiple practitioners.

Heno

Heno emphasizes speed and automation in documentation. Its EMR includes custom templates, AI-assisted note generation, and features like copy-forward for repeated information. Heno’s platform allows clinics to automatically populate subjective, assessment, goals, and exercises for faster chart completion. 

Digital intake forms and outcome measures integrate directly into patient records, and Heno supports custom templates for various therapy types. While Heno provides automation and streamlining, its customization is somewhat limited compared to platforms built for multi-disciplinary or hybrid clinic workflows.

Billing & Insurance Management

Handling billing is one of the most time-consuming and error-prone aspects of running a physical therapy clinic, especially when insurance claims are involved. Choosing the right platform can make a significant difference in how smoothly your practice operates.

Noterro

Noterro provides smaller and mid-sized clinics with a comprehensive billing workflow, eliminating the need for external tools. U.S. clinics can submit claims directly through Availity Pro, or generate EDI files from individual invoices or weekly batches and upload them to clearinghouses like Availity, Office Ally, or TriZetto. 

Canadian clinics can submit claims through TELUS eClaims, handle EOBs, and update claim statuses right inside Noterro.

Every claim is tracked from submission to payment, reducing errors and lost revenue. It keeps billing simple, organised, and manageable without the complexity you’d find in enterprise systems.

WebPT

WebPT offers basic billing features, enabling you to view patient demographics, insurance details, and account summaries to support compliance. While it supports standard billing workflows, it does not offer a full-featured or elaborate insurance claim management system.

This makes it a suitable option for clinics with straightforward billing needs, but it may require additional tools or workarounds for more complex insurance processes.

Heno

Heno offers a more comprehensive approach by combining its EMR with US-based physical therapy billing services. 
‍

Certified billing specialists handle claims submission, rejections, denials, payment posting, and accounts receivable follow-ups. The integration between Heno’s EMR and billing services ensures seamless data transfer, reduces manual data entry, and maintains efficient workflows. 

Heno’s model allows unlimited therapist logins under a single billing service plan, providing efficiency for mid-sized practices without overwhelming staff.

A helpful read: Why Use Appointment Scheduling Software for Physical Therapy Practice?

Patient Portal & Engagement

A patient portal is essential for managing pqtient communication, scheduling appointments, and processing payments.

Noterro

Noterro goes further by offering a fully customizable clinic-branded app that integrates seamlessly with your practice. Patients can create accounts, book appointments, and choose their preferred clinic location if you operate multiple sites. The app integrates with Google Maps, allowing patients to view the exact clinic location and obtain directions directly from the booking interface. 
‍

You can control which services, clinicians, and appointment types are available in the portal, ensuring the booking process feels like a natural extension of your clinic. Noterro’s patient portal and app also support digital forms, secure payments, and automated reminders, providing a unified experience that strengthens patient engagement and loyalty. 

For multi-location and hybrid practices, this customisation ensures that the portal functions as a core part of the clinic experience rather than a separate tool.

WebPT

WebPT provides a standard web-based portal that allows patients to complete forms and make payments online. While functional, it doesn’t include a branded mobile app for your clinic, which can make the experience feel impersonal, particularly for smaller clinics or practices trying to maintain a cohesive brand experience.

Heno 

Heno offers a more advanced web-based patient portal that allows patients to self-register directly from your clinic’s website. It supports digital intake forms that feed directly into patient charts, online appointment scheduling, secure file uploads, and online payments.
‍

Heno also provides two-way patient texting for engagement and reminders. While it improves workflow and reduces front-desk workload, the portal is primarily web-based and lacks a fully branded mobile app experience that mimics your clinic’s environment.

Reporting & Analytics

Understanding your clinic’s performance is key to making informed decisions. Here’s how the three platforms compare.

Noterro

Noterro provides actionable, easy-to-understand reports that focus on the metrics that matter most: revenue tracking, practitioner performance, and patient retention. You can export data to QuickBooks or Xero for seamless financial management, a significant benefit for smaller clinics and solo practitioners. 

Unlike WebPT, which can sometimes feel bogged down with excessive data, Noterro keeps reporting simple, offering real-time, digestible insights that help you make quick, informed decisions to grow your practice.

WebPT

WebPT offers robust reporting options, but they can be overwhelming, especially for smaller practices. The platform provides real-time insights into your clinical and billing data, enabling you to identify trends, pinpoint areas for improvement, and optimize workflows.

WebPT’s customizable dashboards provide a 360-degree view of your clinic’s performance, but they are best suited for multi-location clinics with dedicated staff to analyze the data. Smaller practices may find the wealth of options more complex than necessary for their needs.

Heno

Heno offers basic reporting with pre-built reports focused on key practice metrics like patient visits and financials. The platform’s reports are useful for tracking performance but lack deep customization and advanced features required by clinics that want to perform more in-depth analysis. 

While Heno is good for basic tracking, it doesn't provide the level of detailed insights or data visualization that some larger or more data-driven clinics may need.

Multi-Disciplinary Support

Managing a multi-disciplinary clinic requires software that adapts to various treatment types. Let’s see how each platform supports diverse services and which one best fits your needs.

Noterro

Noterro is a true multi-disciplinary platform that supports physiotherapy, chiropractic, massage therapy, and more, all in one account. This makes it an ideal choice for clinics seeking to expand into new services without the need for separate systems for each discipline.

WebPT

WebPT is PT-focused, which makes it harder to integrate other services like chiropractic or massage therapy into the system without significant workarounds.

Heno 

Heno is also designed primarily for physical therapy practices, so adding additional services can be cumbersome and inefficient.

Mobile Access

As a solo practitioner or small clinic owner, having mobile access to your practice management tools is essential for staying flexible and managing your business on the go.

Noterro

Noterro offers a progressive web app which can be used from any device. With this app, you can manage appointments, chart, bill, and access patient data, all from your phone. 

WebPT

WebPT offers limited mobile functionality, and its platform is heavily desktop-dependent, which can be restrictive if you’re working in the field or on the move.

Heno

Heno is mobile-friendly but lacks a dedicated app experience, meaning it doesn’t offer the same level of convenience or functionality for practitioners on the go.

Onboarding & Support

For many solo practitioners and small clinics, having proper onboarding and support can make or break the experience with practice management software.

Noterro

Noterro offers 1-on-1 guided onboarding upon request, ensuring that your practice is set up correctly and efficiently. Plus, with Lucy AI Assistance, you’ll have a personal assistant always ready to help you with any questions that arise as you grow. This level of support is especially valuable for new practitioners and solo clinics seeking hands-on assistance.

WebPT

WebPT offers a structured onboarding process, often facilitated through webinars. This can be helpful for larger clinics with dedicated staff to attend training, but it may not be ideal for a solo practitioner with limited time.

Heno

Heno offers self-guided onboarding with moderate support; however, the process can feel impersonal and less tailored to the specific needs of smaller clinics.

Pricing & ROI

When it comes to pricing, transparency and value for money are key considerations, especially for smaller clinics with tight budgets.

Noterro

Noterro stands out with its transparent pricing across three flexible plans:

• Core: Starts at $28.05/month
• Plus: Priced at $46.75/month
• Max: Priced at $65.45/month

Noterro offers all-in-one functionality for scheduling, billing, and multi-disciplinary support without hidden fees or surprise costs. This makes it an affordable option for solo practitioners or small to mid-sized clinics seeking a reliable and scalable solution. 

Over time, this pricing structure leads to substantial savings, offering everything you need to run your practice at a fraction of the cost of other platforms.

WebPT

WebPT uses a per-request pricing model, with the same charge across all its plans:

• Starter: $1.49 per request
• Enhanced: $1.49 per request
• Ultimate: $1.49 per request
  
  

This model can become expensive for smaller clinics, particularly when considering additional costs for billing, reporting, and mobile access. The fact that all plans are priced the same, despite offering only a few different features, can make the pricing structure somewhat confusing. 

While WebPT offers a robust set of features, its quote-based pricing can quickly add up, making it best suited for larger clinics with significant insurance billing and compliance needs.

Heno

Heno offers a tiered subscription model:

• Growth: $149/month
• Established: $225/month
• Unlimited: $299/month

While Heno’s pricing is more predictable than WebPT’s, it still represents a significant investment for smaller clinics with limited budgets. 

Heno is a good option for mid-sized clinics that need a simple solution, but its pricing can still be restrictive for those who are just starting out or don’t require all the advanced features it offers.

Conclusion: Which Software Fits Your Clinic Best?

Choosing the right software for your practice can feel like a big decision, but it all comes down to your clinic’s specific needs.

WebPT is excellent for large, insurance-heavy physical therapy clinics that need a robust, compliance-driven system. However, if you're a smaller practice, the complexity and cost may feel overwhelming.

Heno is a solid choice for mid-sized physical therapy clinics with straightforward needs. It's simple, effective, but it might not have all the bells and whistles that some growing clinics need to scale.

However, if you’re looking for a flexible and affordable solution that works for everything from solo practitioners to multidisciplinary clinics, Noterro is the winner. It gives you all the tools you need, without the complexity or cost of larger platforms.

Why wait? Start your 14-day free trial with Noterro today and see how easy managing your practice can be!