Patient not receiving SMS / text message

Keep in mind that you can see each patient's SMS history in their Notification Log. Below are a few reasons why they may not have received it.

If none of the above solutions seem to solve the issue, please email us at support@noterro.com and include the specific appointment, including the date, time and patient name affected, we can investigate further.

Listed Scribes on the Dashboard Cannot be Added Because the Note has been Finalized

Bookable Time is Being Display in Online Booking when it is not Available

Unable to Log in

Forgot Password

Patients not Receiving Emails

Why am I receiving emails from noterromail.com or noterro.team?

Export Data Out of Noterro

Error Message when Trying to Add a Credit Card to a Patient Profile

Patient Not Appearing on the Patient Listing Page

Keep in mind that you can see each patient's SMS history in their Notification Log. Below are a few reasons why they may not have received it.

  • The mobile phone number on file is invalid.
    Solution: Correct the mobile phone number on file.

  • For appointment reminders, the SMS reminder wasn't enabled on the appointment.
    Solution: Ensure you enable SMS Appointment Reminders on future appointments. This would be confirmed by the absence of the SMS notification being in the patient's Notification Log.
  • The receiver sometimes receives messages.
    Solution: It's possible that there was an issue at the carrier network or patient's device handset at the time of delivery.

If none of the above solutions seem to solve the issue, please email us at support@noterro.com and include the specific appointment, including the date, time and patient name affected, we can investigate further.

Keep in mind that you can see each patient's SMS history in their Notification Log. Below are a few reasons why they may not have received it.

If none of the above solutions seem to solve the issue, please email us at support@noterro.com and include the specific appointment, including the date, time and patient name affected, we can investigate further.

Listed Scribes on the Dashboard Cannot be Added Because the Note has been Finalized

Bookable Time is Being Display in Online Booking when it is not Available

Unable to Log in

Forgot Password

Patients not Receiving Emails

Why am I receiving emails from noterromail.com or noterro.team?

Export Data Out of Noterro

Error Message when Trying to Add a Credit Card to a Patient Profile

Patient Not Appearing on the Patient Listing Page

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Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming
Invoice

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming
calendar date picker
invoice