Patient not receiving SMS / text message

Keep in mind that you can see each patient's SMS history in their Notification Log. Below are a few reasons why they may not have received it.

• The mobile phone number on file is invalid.
  Solution: Correct the mobile phone number on file.
  
  
• For appointment reminders, the SMS reminder wasn't enabled on the appointment.
  Solution: Ensure you enable SMS Appointment Reminders on future appointments. This would be confirmed by the absence of the SMS notification being in the patient's Notification Log.

• The receiver sometimes receives messages.
  Solution: It's possible that there was an issue at the carrier network or patient's device handset at the time of delivery.

If none of the above solutions seem to solve the issue, please email us at support@noterro.com and include the specific appointment, including the date, time and patient name affected, we can investigate further.