Managing TELUS eClaims Connections

As a Noterro user, you have the ability to manage your TELUS eClaims connections. This feature allows you to connect with TELUS eClaims and streamline your claims processing. In this article, we will guide you through the process of adding, editing, disabling and deleting TELUS eClaims connections.

When you integrate with TELUS eClaims through Noterro, you will no longer have to access the TELUS portal to process claims. It can all be done through Noterro. You can check Eligibility or Submit a claim. Once you successfully submit a claim through TELUS eClaims, it will be added, along with the Explanation of Benefits. All you will need to do is mark the claim paid. Let's dive in!

Adding TELUS eClaims Connections

To add a TELUS eClaims connection in Noterro, follow these steps:

1. Log in as the Admin.
2. Click on the Gear icon in the top right header.
3. Select Insurance from the dropdown menu.
4. Scroll to the TELUS eClaims section.
5. Click on Add New to add a new connection.
6. Add a Connection Name (used internally to identify your connection in Noterro).
7. Turn on the toggle switch if your connection is an Organization and enter your TELUS Clinic Name, CPR-ID, select your Location, enter your TELUS Location ID, and select Type from the dropdown menu.
8. If you have an Independent account with TELUS, enter your TELUS Location ID and select Type. You will need to do this for all your locations.
9. Click Save & Continue.
10. The next step is to Connect your Users.

To delete a connection, click on Edit in the connection section and then click Remove. You can also update your connection settings at anytime by clicking Edit.

Connecting Users

You will need to connect all the Users in your clinic that you want to interact with TELUS eClaims. If you are an Organization, you will need to enter all the appropriate TELUS Provider ID's for the User listed in your Noterro account.

1. Click Connect for each User.
2. For the Admin User you will need to enter the Username and Password used to log in to the TELUS account.
3. For Practitioners you will need to enter their Name, TELUS Provider ID (CPR-ID), Role, Issuer, and License number.

After the Users have been connected you can access their settings by clicking Manage Users.

Where to Find TELUS Health eClaims Setup Values

You will find a list of values you need to obtain from your TELUS eClaims account, and where to find them.

Organization Name and Organization CPR ID

If you're registered with TELUS Health as an Organization, follow these steps:

1. Log in to the eClaims portal with an administrator account.
2. Click Email and Banking Information.
3. Your Organization Name and Organization CPR ID (a 4-7 digit number) is displayed at the top-right of the page under “Profile”.

Location ID

This is a 5-7 digit number, issued by TELUS Health. To find your Location ID, follow these steps:

1. Log in to the eClaims portal with an administrator account.
2. Click Email and Banking Information.
3. Your Location ID is displayed on the right side of this page.

Username

This is the same username you use to log into the eClaims portal. TELUS Health eClaims usernames have a specific format, for example XX0000123456.

Password

This is the same password you use to log in to the TELUS Health eClaims portal. If you change your TELUS eClaims password, you'll need to update this in Noterro as well.

First & Last Name (yourself)

Enter your first and last name exactly as they appear in your TELUS Health eClaims account.

First & Last Name (other providers)

Use the name that is listed under the Associate Provider section of the TELUS Health eClaims portal.

License ID

This is the license number issued by the provider’s college or association. The license number entered should match exactly what was provided to TELUS during the initial registration process. If there are leading zeroes or spaces in the license number, you will need to include them. Note that the Licence ID is not displayed on the TELUS eClaims portal.

Provider CPR ID

This will be a 4-7 digit number. Follow the steps below to find a Provider CPR ID:

1. Log in to the eClaims portal with an administrator account
2. Click Email and Banking Information
3. This step is different for Organizations and Independents
   1. For Organizations, the Provider CPR IDs for all Associate Providers are listed at the bottom right of the page under Associate Providers.
   2. For Independents, your Provider CPR ID is under Profile at the top of the page. If you do not see a number under the Profile section, use the TELUS Provider ID shown at the top of your screen.

Independent User

Organization User

TELUS eClaims Insurers

These are your active insurers, showing their TELUS eClaims details. Map your active insurers to TELUS to see their compatibility and to successfully submit eclaims. Those marked for Eligibility Checks mean the insurer can perform real-time eligibility checks through TELUS eClaims.

1. Log in as the Admin.
2. Click on the Gear icon in the top right header.
3. Select Insurance from the dropdown menu.
4. Scroll to the TELUS eClaims Insurer section.
5. Click Edit.
6. Click on the dropdown menu to match the Insurer in Noterro to the Insurers in TELUS.
7. You can also add your Insurers by clicking Select Insurers, toggle on your desired Insurers and then click Connect.
8. Click Save.

TELUS Support

From learning how to submit claims and receive payments to promoting eClaims to your patients/clients, and getting one-on-one training – it’s all here.

Please click on the link below.

English

https://plus.telushealth.co/page/eclaims/resources-api/

French

https://plus.telussante.co/page/ereclamations/ressources-api/

TELUS eClaims Coordination of Benefits

Coordination of benefits applies when a patient is covered under more than one plan, either with a single insurance company or with multiple insurers. Coordination rules determine which insurer or plan pays first and which one(s) pay(s) subsequently.

You can use coordination of benefits if both the primary and secondary coverage is under the same insurance company and through an insurer that supports coordination of benefits. When you submit the coordination request, only the primary is processed in real-time; the second claim is processed manually and sent to the recipient member. Currently, coordination of benefits is only supported for different insurers if the patient's coverage is with Canada Life and Claims Secure.

The Secondary coverage section is optional because not all patients have secondary coverage. However, if the patient does have secondary coverage, this section must be completed so that this information can be provided to the primary insurer for claim adjudication.

Determining coverage

When both spouses have their coverage, primary and secondary coverage are determined using the following guidelines:

• Patients submit their claims under their plan (policy) and identify their spouse’s plan (policy) for secondary coverage purposes.
• If the patient is a child and is covered under both policies, the claim should be submitted under the policy of the parent whose birthday occurs earliest in the year. For example, if the father’s birthday is February 1 and the mother’s birthday is September 1, list the father’s policy as primary and the other’s policy as secondary.

If you experience any errors when attempting to process an eligibility check or claim, be sure to check out the explanation of common TELUS eClaims Error Messages.

If you have any further questions or need additional assistance, our support team is here to help. Simply reach out to us, and we'll be happy to assist you.