Shift4 314 error

If you're receiving a 314 error from Shift4 (formerly Worldline/Bambora), this is because the Patient (referred to as a Payment Profile in Shift4) and their credit card are missing the Patient's name. This is not something that can be corrected in Noterro directly. Follow these steps to resolve this issue.

1. Login to Shift4 .
2. Click Processing.
3. Click Payment Profiles.
4. A list of Payment Profiles is displayed; you can see which Payment Profiles are missing a Billing Name.
5. Copy the list of Customer Codes which don't have a Billing Name.
6. Send the Customer Codes to support@noterro.com. We will return a list of Patient names associated with each Customer Code.
7. For each Payment Profile, update the Billing Name of the Payment Profile and the Name on each credit card listed in the Payment Profile.
8. Once you complete those steps, you can continue processing the cards in Noterro as expected.

Important Note: This error occurred when Patients adding a credit card through the Portal wasn't saving the Patient's name in Shift4 unless the option in Shift4 was explicitly selected. The root issue has since been resolved, but there may still be Shift4 Payment Profiles missing the Patient's name.