Bambora 314 error

If you're receiving a 314 error from Bambora, this is because the patient in Bambora (referred to as a Payment Profile in Bambora) and their credit card is missing their patient's name. This is not something that can be corrected in Noterro directly. Follow these steps to resolve this issue.

  1. Login to Bambora
  2. Click Processing
  3. Click Payment Profiles
  4. A list of Payment Profiles are displayed, you can see which Payment Profiles are missing a Billing Name.
  5. Copy the list of Customer Codes which don't have a Billing Name.
  6. Send the Customer Codes to support@noterro.com. We will send you back a list of patient names which each Customer Code are associated with.
  7. For each Payment Profile, update both the Billing Name of the Payment Profile and the Name on each credit card listed in the Payment Profile.

Once you complete those steps, you can continue processing the cards in Noterro as expected.

How did this happen?

There was a period of time when patients adding a credit card through the portal wasn't saving the patient's name in Bambora unless the option in Bambora was explicitly selected. The root issue has since been resolved but there may still be Bambora Payment Profiles missing the patient's name.

Bambora $25 Monthly Fee

Allowing Multiple Patients/Clients to Use the Same Credit Card with Bambora

Required Fields when Adding a Credit Card with Bambora

Increasing the Number of Credit Cards Stored with Bambora

If you're receiving a 314 error from Bambora, this is because the patient in Bambora (referred to as a Payment Profile in Bambora) and their credit card is missing their patient's name. This is not something that can be corrected in Noterro directly. Follow these steps to resolve this issue.

  1. Login to Bambora
  2. Click Processing
  3. Click Payment Profiles
  4. A list of Payment Profiles are displayed, you can see which Payment Profiles are missing a Billing Name.
  5. Copy the list of Customer Codes which don't have a Billing Name.
  6. Send the Customer Codes to support@noterro.com. We will send you back a list of patient names which each Customer Code are associated with.
  7. For each Payment Profile, update both the Billing Name of the Payment Profile and the Name on each credit card listed in the Payment Profile.

Once you complete those steps, you can continue processing the cards in Noterro as expected.

How did this happen?

There was a period of time when patients adding a credit card through the portal wasn't saving the patient's name in Bambora unless the option in Bambora was explicitly selected. The root issue has since been resolved but there may still be Bambora Payment Profiles missing the patient's name.

If you're receiving a 314 error from Bambora, this is because the patient in Bambora (referred to as a Payment Profile in Bambora) and their credit card is missing their patient's name. This is not something that can be corrected in Noterro directly. Follow these steps to resolve this issue.

  1. Login to Bambora
  2. Click Processing
  3. Click Payment Profiles
  4. A list of Payment Profiles are displayed, you can see which Payment Profiles are missing a Billing Name.
  5. Copy the list of Customer Codes which don't have a Billing Name.
  6. Send the Customer Codes to support@noterro.com. We will send you back a list of patient names which each Customer Code are associated with.
  7. For each Payment Profile, update both the Billing Name of the Payment Profile and the Name on each credit card listed in the Payment Profile.

Once you complete those steps, you can continue processing the cards in Noterro as expected.

How did this happen?

There was a period of time when patients adding a credit card through the portal wasn't saving the patient's name in Bambora unless the option in Bambora was explicitly selected. The root issue has since been resolved but there may still be Bambora Payment Profiles missing the patient's name.

Bambora $25 Monthly Fee

Allowing Multiple Patients/Clients to Use the Same Credit Card with Bambora

Required Fields when Adding a Credit Card with Bambora

Increasing the Number of Credit Cards Stored with Bambora

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming