Managing Your Noterro Subscription

The Noterro subscription page is your gateway to understanding and managing your subscription plan. In the screen's header, you’ll see which trial you're currently on, including any trial information and the number of days left until the trial ends. Here, you also have the option to subscribe once your trial concludes. By clicking Subscribe Now, you’ll be redirected to the subscription page where you can finalize your choice. Below, we have outlined various sections available on this page to ensure that you maximize the benefits of your Noterro plan.

Find the Best Fit for Your Practice

This section highlights the plan you're using during the trial period and displays the affiliations Noterro is a part of.

Affiliation Discounts

Affiliations may offer discounts, and clicking See Details allows you to explore further. If you belong to one of our affiliates, you can email our support team directly by clicking Contact Support. You can upload documents to verify your affiliation and receive a $10 discount on a monthly subscription. Once you have accepted the Affiliate discount, you will see $10 off a month on your subscription page.

Annual Discounts

When you choose an annual subscription with Noterro, you’ll receive an exclusive 15% discount. These savings apply to the base subscription rate and additional practitioner seats, making it a cost-effective way to manage your clinic year-round. Enjoy all the benefits of Noterro while keeping your overhead lower with a simple commitment to an annual plan.

Important Note: Annual discount cannot be combined with other promotional or affiliate offers. It's a great way to save while streamlining your clinic operations year-round.

Subscribing to a Tiered Pricing Plan

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. Select the appropriate Plan.
  5. Add your Credit Card.
  6. Click Subscribe.

Choose Your Plan

Noterro offers three plan tiers—Core, Plus, and Max—each designed to meet your clinic's unique needs. You can compare features across these tiers and use the toggle to switch between monthly and annual pricing to view different cost structures. Affiliate discounts apply only to the base subscription rate and do not extend to additional practitioner seats. To explore or update your plan, click Subscription at the top right of the page, where the pricing toggle is also available for easy comparison.

Once Subscribed to Noterro

If you initially chose an annual plan but decide to switch to a monthly subscription, your monthly billing won’t begin until your yearly current term ends, as your initial payment covers the whole year. When adding features—such as practitioner seats or SMS and voice messaging—while on an annual plan, charges will be prorated based on the date of the change through to your renewal date.

Managing your subscription settings in Noterro is straightforward, allowing you to switch plans effortlessly.

Cancelling your Tiered Pricing Plan

To cancel your subscription, follow these steps:

  1. Log in as the Admin.
  2. Click Settings (gear icon, top right).
  3. Select Noterro Subscription.
  4. Click Cancel Subscription at the bottom of the page.

Important Note: You'll continue to have access until your renewal date, when your account expires. You can't put your subscription on hold, but you can rejoin by resubscribing anytime. Your notes are always kept in Noterro but in read-only mode. You still have access to the notes to download or print them, but you cannot edit or add any new information.

Cancelling your Free Trial

You don't need to cancel your Free Trial. The Trial will automatically expire on its expiry date. Even if you've provided a credit card, your account will expire on your trial expiry date, and your credit card will not be charged. Your card will only be charged if you explicitly convert your account from a trial to a subscription.

Updating your Credit Card

You can subscribe or update your credit card in Noterro using the following credit card brands.

Sometimes, Visa Debit will be declined on an individual card basis because the card is not enabled for online transactions. Please contact your credit card issuer to enable this feature on your card. Mastercard Debit is not accepted.

We don't store the card numbers in our systems; they are stored with our credit card processor in their PCI-compliant data centre.

  1. Log in as the Admin.
  2. Click Settings (gear icon, top right).
  3. Select Noterro Subscription.
  4. Click Update in the Credit Card section.

Reducing Practitioner Seats

The number of practitioner seats required is calculated at the time of renewal. So, if you delete or disable a practitioner from your clinic, the number of practitioner seats will be automatically reduced by one on the next renewal.

Viewing Subscription Invoices

Subscription invoices can be viewed and printed at any time. When you click on the invoice number, you will receive a breakdown of charges and the date and timestamp for when the invoice was processed.

  1. Log in as the Admin.
  2. Click Gear Icon (top-right header).
  3. Select Noterro Subscription.
  4. Click on Download in the History Section.
  5. Click on the Invoice number to view the invoice.

Optimization & Definitions

Text Messaging (SMS)

You can enable or disable text messaging at any time. To increase your text message capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Text messaging standards have barely changed since the days of the brick phone. Messages are still sent in 140-byte chunks, known as message segments. When Noterro sends out SMS messages, they are sent to carriers one segment at a time. Message segments are how Noterro (and the SMS industry as a whole) counts SMS messages. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period.

Calculating segments is based on length and types of characters used, so we show you how many segments your SMS message is consuming or estimated to consume if variables are used in your message.

Optimizing Your SMS Message to Reduce Segments

  1. Write shorter messages.
  2. Avoid special characters and emojis; these cause the message to be encoded in a less-optimized way and result in fewer characters per segment.
  3. Don't copy and paste your message into your Noterro notifications; this could inadvertently place special characters that appear as non-special characters in your message. We would suggest you type it out from scratch.

Clinic SMS sending capacity is based on the number of message segments sent over a rolling 30-day period. When we attempt to send an SMS message, we check to see how many SMS message segments your clinic has sent within the last 30 days. We send it as long as it's less than your sending capacity. There isn't a reset date. This calculation has no reset date since it's always done in real-time at delivery time.

File Uploads

File Uploads feature offers storage in 5GB blocks, and you can enable this feature when you would like to store additional information, such as x-ray reports, in a Patient profile. You can enable or disable file uploads at any time. To increase your file upload capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Call Reminders

You can enable or disable call reminders at any time. To increase your call reminders capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Your clinic can make the maximum number of phone calls in 30 days. This is calculated on a rolling period. Every time your clinic tries to make a phone call, Noterro determines the number of phone calls that your clinic has made in the previous 30 days. Your phone call will be made as long as the number of calls you have made in the past 30 days is less than the 30-day maximum.

Legacy Plans

Viewing Legacy Subscription Details

You can view your account status, renewal date, and practitioner seats and choose whether to cancel your legacy subscription.

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. View Account Details.

Cancelling your Legacy Subscription

To cancel your subscription, follow these steps:

  1. Log in as the Admin.
  2. Click the Gear Icon (top right header).
  3. Click Noterro Subscription.
  4. Click Cancel Subscription and follow the prompts.

Important Note: You'll continue to have access until your renewal date, when your account expires. You can't put your subscription on hold, but you can rejoin by resubscribing anytime!

Noterro Subscription Plans

Creating a Test Patient Account in Noterro

How to Log In / Sign Up

Navigating the Headers for Desktop & Mobile

Accessing the Setup Checklist in Noterro

Merging Two Noterro Clinics

Requesting Support, Demos, Account Audits and Setup Calls

Creating a New Clinic with an Existing Noterro Account

How Much Does Noterro Cost?

Installing the Noterro App

The Noterro subscription page is your gateway to understanding and managing your subscription plan. In the screen's header, you’ll see which trial you're currently on, including any trial information and the number of days left until the trial ends. Here, you also have the option to subscribe once your trial concludes. By clicking Subscribe Now, you’ll be redirected to the subscription page where you can finalize your choice. Below, we have outlined various sections available on this page to ensure that you maximize the benefits of your Noterro plan.

Find the Best Fit for Your Practice

This section highlights the plan you're using during the trial period and displays the affiliations Noterro is a part of.

Affiliation Discounts

Affiliations may offer discounts, and clicking See Details allows you to explore further. If you belong to one of our affiliates, you can email our support team directly by clicking Contact Support. You can upload documents to verify your affiliation and receive a $10 discount on a monthly subscription. Once you have accepted the Affiliate discount, you will see $10 off a month on your subscription page.

Annual Discounts

When you choose an annual subscription with Noterro, you’ll receive an exclusive 15% discount. These savings apply to the base subscription rate and additional practitioner seats, making it a cost-effective way to manage your clinic year-round. Enjoy all the benefits of Noterro while keeping your overhead lower with a simple commitment to an annual plan.

Important Note: Annual discount cannot be combined with other promotional or affiliate offers. It's a great way to save while streamlining your clinic operations year-round.

Subscribing to a Tiered Pricing Plan

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. Select the appropriate Plan.
  5. Add your Credit Card.
  6. Click Subscribe.

Choose Your Plan

Noterro offers three plan tiers—Core, Plus, and Max—each designed to meet your clinic's unique needs. You can compare features across these tiers and use the toggle to switch between monthly and annual pricing to view different cost structures. Affiliate discounts apply only to the base subscription rate and do not extend to additional practitioner seats. To explore or update your plan, click Subscription at the top right of the page, where the pricing toggle is also available for easy comparison.

Once Subscribed to Noterro

If you initially chose an annual plan but decide to switch to a monthly subscription, your monthly billing won’t begin until your yearly current term ends, as your initial payment covers the whole year. When adding features—such as practitioner seats or SMS and voice messaging—while on an annual plan, charges will be prorated based on the date of the change through to your renewal date.

Managing your subscription settings in Noterro is straightforward, allowing you to switch plans effortlessly.

Cancelling your Tiered Pricing Plan

To cancel your subscription, follow these steps:

  1. Log in as the Admin.
  2. Click Settings (gear icon, top right).
  3. Select Noterro Subscription.
  4. Click Cancel Subscription at the bottom of the page.

Important Note: You'll continue to have access until your renewal date, when your account expires. You can't put your subscription on hold, but you can rejoin by resubscribing anytime. Your notes are always kept in Noterro but in read-only mode. You still have access to the notes to download or print them, but you cannot edit or add any new information.

Cancelling your Free Trial

You don't need to cancel your Free Trial. The Trial will automatically expire on its expiry date. Even if you've provided a credit card, your account will expire on your trial expiry date, and your credit card will not be charged. Your card will only be charged if you explicitly convert your account from a trial to a subscription.

Updating your Credit Card

You can subscribe or update your credit card in Noterro using the following credit card brands.

  • Visa
  • Visa Debit
  • Mastercard
  • Discover (Canadian Clinics Only)
  • AMEX (Canadian Clinics Only)

Sometimes, Visa Debit will be declined on an individual card basis because the card is not enabled for online transactions. Please contact your credit card issuer to enable this feature on your card. Mastercard Debit is not accepted.

We don't store the card numbers in our systems; they are stored with our credit card processor in their PCI-compliant data centre.

  1. Log in as the Admin.
  2. Click Settings (gear icon, top right).
  3. Select Noterro Subscription.
  4. Click Update in the Credit Card section.

Reducing Practitioner Seats

The number of practitioner seats required is calculated at the time of renewal. So, if you delete or disable a practitioner from your clinic, the number of practitioner seats will be automatically reduced by one on the next renewal.

Viewing Subscription Invoices

Subscription invoices can be viewed and printed at any time. When you click on the invoice number, you will receive a breakdown of charges and the date and timestamp for when the invoice was processed.

  1. Log in as the Admin.
  2. Click Gear Icon (top-right header).
  3. Select Noterro Subscription.
  4. Click on Download in the History Section.
  5. Click on the Invoice number to view the invoice.

Optimization & Definitions

Text Messaging (SMS)

You can enable or disable text messaging at any time. To increase your text message capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Text messaging standards have barely changed since the days of the brick phone. Messages are still sent in 140-byte chunks, known as message segments. When Noterro sends out SMS messages, they are sent to carriers one segment at a time. Message segments are how Noterro (and the SMS industry as a whole) counts SMS messages. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period.

Calculating segments is based on length and types of characters used, so we show you how many segments your SMS message is consuming or estimated to consume if variables are used in your message.

Optimizing Your SMS Message to Reduce Segments

  1. Write shorter messages.
  2. Avoid special characters and emojis; these cause the message to be encoded in a less-optimized way and result in fewer characters per segment.
  3. Don't copy and paste your message into your Noterro notifications; this could inadvertently place special characters that appear as non-special characters in your message. We would suggest you type it out from scratch.

Clinic SMS sending capacity is based on the number of message segments sent over a rolling 30-day period. When we attempt to send an SMS message, we check to see how many SMS message segments your clinic has sent within the last 30 days. We send it as long as it's less than your sending capacity. There isn't a reset date. This calculation has no reset date since it's always done in real-time at delivery time.

File Uploads

File Uploads feature offers storage in 5GB blocks, and you can enable this feature when you would like to store additional information, such as x-ray reports, in a Patient profile. You can enable or disable file uploads at any time. To increase your file upload capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Call Reminders

You can enable or disable call reminders at any time. To increase your call reminders capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Your clinic can make the maximum number of phone calls in 30 days. This is calculated on a rolling period. Every time your clinic tries to make a phone call, Noterro determines the number of phone calls that your clinic has made in the previous 30 days. Your phone call will be made as long as the number of calls you have made in the past 30 days is less than the 30-day maximum.

Legacy Plans

Viewing Legacy Subscription Details

You can view your account status, renewal date, and practitioner seats and choose whether to cancel your legacy subscription.

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. View Account Details.

Cancelling your Legacy Subscription

To cancel your subscription, follow these steps:

  1. Log in as the Admin.
  2. Click the Gear Icon (top right header).
  3. Click Noterro Subscription.
  4. Click Cancel Subscription and follow the prompts.

Important Note: You'll continue to have access until your renewal date, when your account expires. You can't put your subscription on hold, but you can rejoin by resubscribing anytime!

The Noterro subscription page is your gateway to understanding and managing your subscription plan. In the screen's header, you’ll see which trial you're currently on, including any trial information and the number of days left until the trial ends. Here, you also have the option to subscribe once your trial concludes. By clicking Subscribe Now, you’ll be redirected to the subscription page where you can finalize your choice. Below, we have outlined various sections available on this page to ensure that you maximize the benefits of your Noterro plan.

Find the Best Fit for Your Practice

This section highlights the plan you're using during the trial period and displays the affiliations Noterro is a part of.

Affiliation Discounts

Affiliations may offer discounts, and clicking See Details allows you to explore further. If you belong to one of our affiliates, you can email our support team directly by clicking Contact Support. You can upload documents to verify your affiliation and receive a $10 discount on a monthly subscription. Once you have accepted the Affiliate discount, you will see $10 off a month on your subscription page.

Annual Discounts

When you choose an annual subscription with Noterro, you’ll receive an exclusive 15% discount. These savings apply to the base subscription rate and additional practitioner seats, making it a cost-effective way to manage your clinic year-round. Enjoy all the benefits of Noterro while keeping your overhead lower with a simple commitment to an annual plan.

Important Note: Annual discount cannot be combined with other promotional or affiliate offers. It's a great way to save while streamlining your clinic operations year-round.

Subscribing to a Tiered Pricing Plan

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. Select the appropriate Plan.
  5. Add your Credit Card.
  6. Click Subscribe.

Choose Your Plan

Noterro offers three plan tiers—Core, Plus, and Max—each designed to meet your clinic's unique needs. You can compare features across these tiers and use the toggle to switch between monthly and annual pricing to view different cost structures. Affiliate discounts apply only to the base subscription rate and do not extend to additional practitioner seats. To explore or update your plan, click Subscription at the top right of the page, where the pricing toggle is also available for easy comparison.

Once Subscribed to Noterro

If you initially chose an annual plan but decide to switch to a monthly subscription, your monthly billing won’t begin until your yearly current term ends, as your initial payment covers the whole year. When adding features—such as practitioner seats or SMS and voice messaging—while on an annual plan, charges will be prorated based on the date of the change through to your renewal date.

Managing your subscription settings in Noterro is straightforward, allowing you to switch plans effortlessly.

Cancelling your Tiered Pricing Plan

To cancel your subscription, follow these steps:

  1. Log in as the Admin.
  2. Click Settings (gear icon, top right).
  3. Select Noterro Subscription.
  4. Click Cancel Subscription at the bottom of the page.

Important Note: You'll continue to have access until your renewal date, when your account expires. You can't put your subscription on hold, but you can rejoin by resubscribing anytime. Your notes are always kept in Noterro but in read-only mode. You still have access to the notes to download or print them, but you cannot edit or add any new information.

Cancelling your Free Trial

You don't need to cancel your Free Trial. The Trial will automatically expire on its expiry date. Even if you've provided a credit card, your account will expire on your trial expiry date, and your credit card will not be charged. Your card will only be charged if you explicitly convert your account from a trial to a subscription.

Updating your Credit Card

You can subscribe or update your credit card in Noterro using the following credit card brands.

Sometimes, Visa Debit will be declined on an individual card basis because the card is not enabled for online transactions. Please contact your credit card issuer to enable this feature on your card. Mastercard Debit is not accepted.

We don't store the card numbers in our systems; they are stored with our credit card processor in their PCI-compliant data centre.

  1. Log in as the Admin.
  2. Click Settings (gear icon, top right).
  3. Select Noterro Subscription.
  4. Click Update in the Credit Card section.

Reducing Practitioner Seats

The number of practitioner seats required is calculated at the time of renewal. So, if you delete or disable a practitioner from your clinic, the number of practitioner seats will be automatically reduced by one on the next renewal.

Viewing Subscription Invoices

Subscription invoices can be viewed and printed at any time. When you click on the invoice number, you will receive a breakdown of charges and the date and timestamp for when the invoice was processed.

  1. Log in as the Admin.
  2. Click Gear Icon (top-right header).
  3. Select Noterro Subscription.
  4. Click on Download in the History Section.
  5. Click on the Invoice number to view the invoice.

Optimization & Definitions

Text Messaging (SMS)

You can enable or disable text messaging at any time. To increase your text message capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Text messaging standards have barely changed since the days of the brick phone. Messages are still sent in 140-byte chunks, known as message segments. When Noterro sends out SMS messages, they are sent to carriers one segment at a time. Message segments are how Noterro (and the SMS industry as a whole) counts SMS messages. Clinic SMS sending capacity is based on the number of message segments sent on a rolling 30-day period.

Calculating segments is based on length and types of characters used, so we show you how many segments your SMS message is consuming or estimated to consume if variables are used in your message.

Optimizing Your SMS Message to Reduce Segments

  1. Write shorter messages.
  2. Avoid special characters and emojis; these cause the message to be encoded in a less-optimized way and result in fewer characters per segment.
  3. Don't copy and paste your message into your Noterro notifications; this could inadvertently place special characters that appear as non-special characters in your message. We would suggest you type it out from scratch.

Clinic SMS sending capacity is based on the number of message segments sent over a rolling 30-day period. When we attempt to send an SMS message, we check to see how many SMS message segments your clinic has sent within the last 30 days. We send it as long as it's less than your sending capacity. There isn't a reset date. This calculation has no reset date since it's always done in real-time at delivery time.

File Uploads

File Uploads feature offers storage in 5GB blocks, and you can enable this feature when you would like to store additional information, such as x-ray reports, in a Patient profile. You can enable or disable file uploads at any time. To increase your file upload capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Call Reminders

You can enable or disable call reminders at any time. To increase your call reminders capacity, click Manage below the toggle switch. You will be billed a prorated amount for the new capacity. If you need to reduce your capacity, please email us at support@noterro.com.

Your clinic can make the maximum number of phone calls in 30 days. This is calculated on a rolling period. Every time your clinic tries to make a phone call, Noterro determines the number of phone calls that your clinic has made in the previous 30 days. Your phone call will be made as long as the number of calls you have made in the past 30 days is less than the 30-day maximum.

Legacy Plans

Viewing Legacy Subscription Details

You can view your account status, renewal date, and practitioner seats and choose whether to cancel your legacy subscription.

  1. Log in as the Admin.
  2. Click on the Gear icon (top right header).
  3. Select Noterro Subscription.
  4. View Account Details.

Cancelling your Legacy Subscription

To cancel your subscription, follow these steps:

  1. Log in as the Admin.
  2. Click the Gear Icon (top right header).
  3. Click Noterro Subscription.
  4. Click Cancel Subscription and follow the prompts.

Important Note: You'll continue to have access until your renewal date, when your account expires. You can't put your subscription on hold, but you can rejoin by resubscribing anytime!

Noterro Subscription Plans

Creating a Test Patient Account in Noterro

How to Log In / Sign Up

Navigating the Headers for Desktop & Mobile

Accessing the Setup Checklist in Noterro

Merging Two Noterro Clinics

Requesting Support, Demos, Account Audits and Setup Calls

Creating a New Clinic with an Existing Noterro Account

How Much Does Noterro Cost?

Installing the Noterro App

calendar date picker

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming
Invoice

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming
calendar date picker
invoice