Appointments Appear in Patient Calendars at the Wrong Time

When the clinic's time zone and the Patient's calendar's time zone don't match, appointments will appear in the Patient's calendar at a different time. The problem is due to one of the following causes.

The Patient is Viewing Appointments in UTC Time

The Patient's calendar is in the wrong time zone. The Patient may not realize that the appointment is being displayed to them in UTC time rather than in their own time zone. Ensure Patients know this and adjust the time zone settings in their calendar if necessary.

The Clinic is in the wrong time zone.

This is common when a clinic selects a non-daylight savings time zone.

For example:

ADT - Atlantic Daylight Time (observes daylight savings time)
AST - Atlantic Standard Time (does not observe daylight savings time)

Both are Atlantic time, but only ADT observes daylight savings time. In this case, if the clinic is set to AST and the Patient is set to ADT, then the appointments appearing in the Patient's calendar will be off by 1 hour.

If it's determined that your clinic is in the wrong time zone, you will need to:

1. Update your clinic to the correct time zone
2. Delete and re-add any future Availabilities and Appointments since they will be in the wrong time zone. If you have a large number of Availabilities and Appointments that would need to be adjusted, contact us, and we can schedule a bulk update for you
3. Upon re-adding any Availabilities and Appointments, they will be saved to the new, corrected time zone.