Appointments Appear in Patient Calendars at the Wrong Time

When the clinic's time zone and the patient's calendar's time zone don't match, appointments will appear in the patient's calendar at a different time.

The problem will be one of 2 causes.

The patient's calendar is in the wrong time zone.
The patient will need to correct the time zone in their calendar.

The clinic is in the wrong time zone.
This is common when a clinic selects a non-daylight savings time zone.

For example:

ADT - Atlantic Daylight Time (observes daylight savings time)
AST - Atlantic Standard Time (does not observe daylight savings time)

Both are Atlantic time, but only ADT observes daylight savings time. In this case, if the clinic is set to AST and the patient is set to ADT, then the appointments appearing in the patient's calendar will be off by 1 hour.

If it's determined that your clinic is in the wrong time zone, you will need to:

  1. Update your clinic to the correct time zone
  2. Delete and re-add any future Availabilities and Appointments since they will be in the wrong time zone. If you have a large number of Availabilities and Appointments that would need to be adjusted, contact us and we can schedule a bulk update for you
  3. Upon re-adding any Availabilities and Appointments, they will be saved to the new, corrected time zone

Available Time Slots are not Visible in Classic Online Booking or Patient Portal

Resolving Patients / Clients not Receiving Appointment Reminders

Not All My Google Events are Blocking My Noterro Calendar from Being Booked

Appointments Not Syncing with External Calendar

Fixing the Inability to Add Appointments to My Calendar Because of Google Two-Way Sync

Adjusting Incorrect Appointment Times Appearing in Google Calendar

Patient/Client Appointment Displaying in UTC and the Time is Incorrect

Confirming or Deleting an Appointment from Voice Reminder Not Working

Booking an Appointment Does Not Work on the iPad

When the clinic's time zone and the patient's calendar's time zone don't match, appointments will appear in the patient's calendar at a different time.

The problem will be one of 2 causes.

The patient's calendar is in the wrong time zone.
The patient will need to correct the time zone in their calendar.

The clinic is in the wrong time zone.
This is common when a clinic selects a non-daylight savings time zone.

For example:

ADT - Atlantic Daylight Time (observes daylight savings time)
AST - Atlantic Standard Time (does not observe daylight savings time)

Both are Atlantic time, but only ADT observes daylight savings time. In this case, if the clinic is set to AST and the patient is set to ADT, then the appointments appearing in the patient's calendar will be off by 1 hour.

If it's determined that your clinic is in the wrong time zone, you will need to:

  1. Update your clinic to the correct time zone
  2. Delete and re-add any future Availabilities and Appointments since they will be in the wrong time zone. If you have a large number of Availabilities and Appointments that would need to be adjusted, contact us and we can schedule a bulk update for you
  3. Upon re-adding any Availabilities and Appointments, they will be saved to the new, corrected time zone

When the clinic's time zone and the patient's calendar's time zone don't match, appointments will appear in the patient's calendar at a different time.

The problem will be one of 2 causes.

The patient's calendar is in the wrong time zone.
The patient will need to correct the time zone in their calendar.

The clinic is in the wrong time zone.
This is common when a clinic selects a non-daylight savings time zone.

For example:

ADT - Atlantic Daylight Time (observes daylight savings time)
AST - Atlantic Standard Time (does not observe daylight savings time)

Both are Atlantic time, but only ADT observes daylight savings time. In this case, if the clinic is set to AST and the patient is set to ADT, then the appointments appearing in the patient's calendar will be off by 1 hour.

If it's determined that your clinic is in the wrong time zone, you will need to:

  1. Update your clinic to the correct time zone
  2. Delete and re-add any future Availabilities and Appointments since they will be in the wrong time zone. If you have a large number of Availabilities and Appointments that would need to be adjusted, contact us and we can schedule a bulk update for you
  3. Upon re-adding any Availabilities and Appointments, they will be saved to the new, corrected time zone

Available Time Slots are not Visible in Classic Online Booking or Patient Portal

Resolving Patients / Clients not Receiving Appointment Reminders

Not All My Google Events are Blocking My Noterro Calendar from Being Booked

Appointments Not Syncing with External Calendar

Fixing the Inability to Add Appointments to My Calendar Because of Google Two-Way Sync

Adjusting Incorrect Appointment Times Appearing in Google Calendar

Patient/Client Appointment Displaying in UTC and the Time is Incorrect

Confirming or Deleting an Appointment from Voice Reminder Not Working

Booking an Appointment Does Not Work on the iPad

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming