Available Time Slots are not Visible in Classic Online Booking or Patient Portal

There are several reasons why your online booking calendar may not show the time slots you would expect. It's often one or more of the following reasons:

Online Booking Disabled for the Location
If you're not seeing any services available to book online, ensure that the location is enabled for online booking. This is found under Settings > Base Setup > Locations > Edit each Location to ensure Online Booking is enabled.

Online Booking Disabled for Practitioners
If you're not seeing a specific practitioner available to book online, ensure that the practitioner is enabled for online booking. While you're there, also check that they have the appropriate Services enabled to offer in online booking.

Online Booking Disabled for Service
If you're not seeing a specific service in online booking, check to ensure that the service has online booking enabled.

Minimum Lead Time not met
If you're not seeing time slots available to book shortly, check your Minimum Lead Time.

Maximum Lead Time not met
If you're not seeing time slots available to book after a specific date, check your Maximum Lead Time.

Maximum Appointments or Hours per day exceeded
If you're not seeing time slots available to book after a specific date, check your Maximum Workload.

No Availabilities
If you're not seeing any time slots available at all, check to make sure you've added Availabilities for the practitioner you're trying to book.

Availabilities are set but at the wrong location
If you have multiple locations, it's possible that you only intend on enabling online booking for one of the locations, but you've created availabilities at the other location. From the calendar, check to ensure the availabilities are set to the intended location.

Exceeded the maximum number of appointments per day segment
If you're simply not seeing enough time slots available per day, check that you've not exceeded the maximum number of appointments per day segment.

  1. Log in as Admin
  2. Click the Gear icon (top right header)
  3. Click on Calendar
  4. In the Online Booking section, click on View Settings
  5. Update the value of Appointments Per Segment to the desired value

You don't have any Classes booked yet
Unlike 1-on-1 appointments, classes are not booked into Availabilities. Instead, class participants book themselves into existing Classes on the calendar. Ensure that those classes exist and are not full.

Resolving Patients / Clients not Receiving Appointment Reminders

Not All My Google Events are Blocking My Noterro Calendar from Being Booked

Appointments Not Syncing with External Calendar

Fixing the Inability to Add Appointments to My Calendar Because of Google Two-Way Sync

Adjusting Incorrect Appointment Times Appearing in Google Calendar

Patient/Client Appointment Displaying in UTC and the Time is Incorrect

Appointments Appear in Patient Calendars at the Wrong Time

Confirming or Deleting an Appointment from Voice Reminder Not Working

Booking an Appointment Does Not Work on the iPad

There are several reasons why your online booking calendar may not show the time slots you would expect. It's often one or more of the following reasons:

Online Booking Disabled for the Location
If you're not seeing any services available to book online, ensure that the location is enabled for online booking. This is found under Settings > Base Setup > Locations > Edit each Location to ensure Online Booking is enabled.

Online Booking Disabled for Practitioners
If you're not seeing a specific practitioner available to book online, ensure that the practitioner is enabled for online booking. While you're there, also check that they have the appropriate Services enabled to offer in online booking.

Online Booking Disabled for Service
If you're not seeing a specific service in online booking, check to ensure that the service has online booking enabled.

Minimum Lead Time not met
If you're not seeing time slots available to book shortly, check your Minimum Lead Time.

Maximum Lead Time not met
If you're not seeing time slots available to book after a specific date, check your Maximum Lead Time.

Maximum Appointments or Hours per day exceeded
If you're not seeing time slots available to book after a specific date, check your Maximum Workload.

No Availabilities
If you're not seeing any time slots available at all, check to make sure you've added Availabilities for the practitioner you're trying to book.

Availabilities are set but at the wrong location
If you have multiple locations, it's possible that you only intend on enabling online booking for one of the locations, but you've created availabilities at the other location. From the calendar, check to ensure the availabilities are set to the intended location.

Exceeded the maximum number of appointments per day segment
If you're simply not seeing enough time slots available per day, check that you've not exceeded the maximum number of appointments per day segment.

  1. Log in as Admin
  2. Click the Gear icon (top right header)
  3. Click on Calendar
  4. In the Online Booking section, click on View Settings
  5. Update the value of Appointments Per Segment to the desired value

You don't have any Classes booked yet
Unlike 1-on-1 appointments, classes are not booked into Availabilities. Instead, class participants book themselves into existing Classes on the calendar. Ensure that those classes exist and are not full.

There are several reasons why your online booking calendar may not show the time slots you would expect. It's often one or more of the following reasons:

Online Booking Disabled for the Location
If you're not seeing any services available to book online, ensure that the location is enabled for online booking. This is found under Settings > Base Setup > Locations > Edit each Location to ensure Online Booking is enabled.

Online Booking Disabled for Practitioners
If you're not seeing a specific practitioner available to book online, ensure that the practitioner is enabled for online booking. While you're there, also check that they have the appropriate Services enabled to offer in online booking.

Online Booking Disabled for Service
If you're not seeing a specific service in online booking, check to ensure that the service has online booking enabled.

Minimum Lead Time not met
If you're not seeing time slots available to book shortly, check your Minimum Lead Time.

Maximum Lead Time not met
If you're not seeing time slots available to book after a specific date, check your Maximum Lead Time.

Maximum Appointments or Hours per day exceeded
If you're not seeing time slots available to book after a specific date, check your Maximum Workload.

No Availabilities
If you're not seeing any time slots available at all, check to make sure you've added Availabilities for the practitioner you're trying to book.

Availabilities are set but at the wrong location
If you have multiple locations, it's possible that you only intend on enabling online booking for one of the locations, but you've created availabilities at the other location. From the calendar, check to ensure the availabilities are set to the intended location.

Exceeded the maximum number of appointments per day segment
If you're simply not seeing enough time slots available per day, check that you've not exceeded the maximum number of appointments per day segment.

  1. Log in as Admin
  2. Click the Gear icon (top right header)
  3. Click on Calendar
  4. In the Online Booking section, click on View Settings
  5. Update the value of Appointments Per Segment to the desired value

You don't have any Classes booked yet
Unlike 1-on-1 appointments, classes are not booked into Availabilities. Instead, class participants book themselves into existing Classes on the calendar. Ensure that those classes exist and are not full.

Resolving Patients / Clients not Receiving Appointment Reminders

Not All My Google Events are Blocking My Noterro Calendar from Being Booked

Appointments Not Syncing with External Calendar

Fixing the Inability to Add Appointments to My Calendar Because of Google Two-Way Sync

Adjusting Incorrect Appointment Times Appearing in Google Calendar

Patient/Client Appointment Displaying in UTC and the Time is Incorrect

Appointments Appear in Patient Calendars at the Wrong Time

Confirming or Deleting an Appointment from Voice Reminder Not Working

Booking an Appointment Does Not Work on the iPad

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming

Get started with
Noterro today!

Try Noterro and discover that running your practice doesn’t need to feel overwhelming