How Clinics Can Request Activity Logs

In the world of clinic management, it's important to have access to detailed activity logs that provide insights into user actions and system events. Activity logs allow you to track and monitor access to PHI (Protected Health Information) within your clinic account, helping you maintain confidentiality, troubleshoot issues, and ensure compliance with regulations.

Requesting Activity Logs

1. Sign in to your clinic account as the Admin.
2. Click on the Gear icon located in the top right corner of the header.
3. Select Base Setup.
4. Scroll down to the bottom of the page in the Terms & Logs section and click on Request Activity Logs.
5. Choose the desired Date Range for the activity logs.
6. Click on the Send Request.
7. One of our team members will be in touch with you to provide your activity logs.

Requesting activity logs is essential for maintaining a clear record of user actions and system events within your clinic account. These logs provide valuable information that can be used for troubleshooting issues, identifying potential confidentiality breaches, and ensuring compliance with regulatory requirements. Activity Logs can be requested, which will display a detailed breakdown of the user's activity. Logs are available to request for up to 18 months.

Tips and Best Practices:

1. Use activity logs to identify any unusual or suspicious activities that may require further investigation.
2. Keep a record of activity logs for future reference and auditing purposes.
3. If you notice any unauthorized or suspicious activities, take immediate action by changing passwords and contacting support if necessary.

By requesting activity logs, you gain valuable insights into activities happening within your clinic account. This information allows you to maintain a secure and compliant environment, improving the confidentiality and integrity of your clinic's data. Stay proactive and vigilant by regularly reviewing and analyzing the activity logs to keep your clinic running smoothly.